By John F. Sacco, Darrene Hackler
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Additional resources for Analyzing the Evolution of End User Information Technology Performance: A Longitudinal Study of a County Budget Office
They are going to have a peculiar discontinuity if that happens. In the second Case Study, I think they’ve learned their lesson and e-learning is more embedded in the relevant strategies. The fourth case study has full buy-in in the institution across its range of strategies. One thing to pick up is customer focus. University strategies quite often have very grand words about having an excellent student environment reflected in their strategies but quite often the Information Strategies have a systems rather than a customer focus.
One thing to pick up is customer focus. University strategies quite often have very grand words about having an excellent student environment reflected in their strategies but quite often the Information Strategies have a systems rather than a customer focus. Maybe it’s time to sit back and look at why that is. Another main point is integration in a whole range of areas. I’m not just talking about systems integration, I’m also thinking about structure. Universities do have the tendency to pigeonhole things.
Projects need that champion: they need to be accepted by the senior academic staff and the senior administrators. Why is that support not always forthcoming? To some degree perhaps there is a lack of knowledge at a high level of what e-learning can do for the institution and indeed what it can do for the customer, the student. I suspect also that there is a certain element of historycome-back as well. ” I think that sort of resistance perhaps exists at the top level and within the academic body at ‘traditional’ institutions.